Join La Quinta Returns™ and Earn Rewards Faster
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Program Information
What is La Quinta Returns™?
La Quinta Returns is the rewarding guest program of La Quinta Inns and Suites™. Members earn La Quinta Returns Points for stays at any La Quinta™ hotel. Points can be redeemed for valuable rewards including free nights, airline miles/credits toward free travel, and shopping/dining/entertainment gift cards/certificates for use at hundreds of national and local merchants. Additionally, members enjoy special benefits that make stay seven more enjoyable and rewarding.
Who can join La Quinta Returns?
Anyone 18 years of age and older can join. You can enroll online at www.lq.com/returns, at the front desk of any La Quinta location, or call the La Quinta Returns Service Center at 1-800-RETURNS (738-8767).
Is there a fee to join La Quinta Returns?
No, membership in the program is free.
How do I request additional information about La Quinta Returns?
Email us or call 1-800-RETURNS (738-8767).
Program Benefits
What are benefits at each program level?
In addition to earning points for valuable rewards, member benefits include:

Silver, Gold and Elite Members:
Express check-in, late check-out, members-only 800 number, secured account access via the Web, points that never expire as long as you remain active, easy online reward redemption, and special fax rates.

Gold Member:
All Silver Member benefits plus: 20% bonus points per dollar spent, two free room upgrade certificates per year and free faxes (up to 15 pages per fax).

Elite Member:
All Silver Member benefits plus: 30% bonus points per dollar spent, guaranteed availability when you reserve 48 hours prior to arrival (special events require a 30-day advance notice), no blackout dates for free night certificates (limited availability), automatic free room upgrade based upon availability at time of check-in, and welcome gift in-room.

See program terms and conditions for complete details.

Earning Points
How do I earn La Quinta Returns points?
Upon enrolling, La Quinta Returns Points are earned beginning with your very first stay as a member when you pay an eligible room rate, which includes most rates available to the general public (taxes and incidentals do not apply).
How do I ensure that I get my points for any given stay?
Just be sure to provide your La Quinta Returns member number when you make reservations and check-in. Your points will automatically be added to your account within 72 hours after your check-out date. Remember, you can check your point balance at www.lq.com/returns.
How many points will I earn?

La Quinta Returns Points are earned at the rate of 10 Points (base Points) for every dollar spent on eligible room rates at La Quinta hotels (taxes and incidentals do not apply). Eligible room rates include most rates available to the general public.

Additionally, Gold members receive a 20% bonus on all base points earned, and Elite members get a 30% bonus on all base points earned. Gold and Elite bonus points (tier bonuses) are earned beginning with the next stay after the upgraded status is achieved.

In lieu of La Quinta Returns Points, members may earn airline miles/credits per stay by presenting their frequent flyer number of a partner airline at check-in.

How is my membership level determined?

All members enroll at the Silver level. Upon completing 10 paid nights (at Points-eligible rates) in a calendar year , members are automatically upgraded to Gold membership. Similarly, upon completing 25 paid nights (at Points-eligible rates) in a calendar year, members are automatically upgraded to Elite membership.

Note: Calendar year here is defined as January 1 through December 31 of each year. In order to maintain membership level, member must achieve thresholds listed above each calendar year.

How will I keep track of the points I have earned?

You can track all of your Point earnings and redemptions, and other account information, online at http://www.lq.com/returns/. You will need your account number and password to access your information.

You may also receive periodic account statements summarizing your earnings.

How do I get credit for a missing stay?

To see credit for a recent stay on your account, please allow 72 hours from the date of check-out. If you suspect that points may be missing from your account after that time, please call the La Quinta Returns Service Center at 1-800-RETURNS (738-8767). The La Quinta Returns Service Center hours of operation are Monday through Friday from 6:00 a.m. to 11:00 p.m. Central Time, 7 days a week (closed on holidays). Be sure to have your member number and password available.

Or send a copy of your stay receipt to:
La Quinta Returns Service Center
909 Hidden Ridge
Suite 600
Irving, TX 75038

Program Rewards
What type of rewards can I redeem points for?
Your La Quinta Returns Points can be redeemed for rewards including:
  • Free nights at La Quinta Inns and Suites™, as well as partner luxury resorts and hotels
  • Airline miles/credits
  • Shopping/Dining/Entertainment Gift cards/certificates good at hundreds of national and local merchants
How do I redeem my points?
You can redeem your Points for rewards online at www.lq.com/returns or by calling the La Quinta Returns Service Center at 1-800-RETURNS (738-8767).
Returns(TM)
La Quinta Returns™ Visa® Card